Every item on SoulBee Ltd. is either handcrafted when you order or produced in limited quantities, so in some instances, same day shipping is not available. SoulBee Ltd. and our team of partners takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date.

While there are many things we do to mitigate the risk of shipping our honey around the country, there are unfortunately some things outside of our control like the weather and delays once the package is in the hands of our shipping partners. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

If you are placing an order for a time-sensitive event, we recommend placing your order early and having it arrive early. In some instances, due to weather or other uncontrollable events, we may have your product arrive earlier than requested to ensure that it arrives in good condition.

SoulBee Ltd. is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, or inaccurate shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control.

CUSTOMERS ARE RESPONSIBLE FOR CHECKING THAT ALL SHIPPING INFORMATION IS CORRECT before submitting an order as well as in their order confirmation email. ONCE A PACKAGE HAS BEEN SHIPPED, THE ADDRESS CAN NOT BE ALTERED.

THERE ARE NO RETURNS, MODIFICATIONS, OR CANCELLATIONS ALLOED ON ANY ORDERS ONCE IT HAS SHIPPED.

Last Update: October 2019